Casino player calls: practical guides for contact center teams

Casino contact centre telephony: connecting your team

SIP, a cloud PBX, numbers and a free test for your iGaming team.

Choosing telephony for an iGaming team

Comparing services, rates and setups for the team.

iGaming telephony costs: calls, PBX and numbers

Proton starting rates and personalised terms for your markets and volume.

Casino already has a PBX: add a SIP trunk or replace it?

How to decide whether existing call software needs voice connectivity or replacement.

Numbers and routes

Entering a new market: numbers and telephony for iGaming

Local numbers and voice destinations for a new market.

How to test an international voice route before sending traffic

Which test calls and call details make a route evaluation useful.

DID numbers for inbound and outbound calls

How an assigned number supports player calls and incoming enquiries.

Checking contact-centre numbers for spam labels

What the Proton bot checks and why responsible contact practices matter.

DID registration: documents and activation times

Information for ordering a number and the activation process.

Moving a casino contact center to a new voice provider

What to prepare to check SIP, numbers, reporting and the new calling setup.

Quality and troubleshooting

Players cannot reach support: what to check in the voice setup

A grounded way to check number reachability, routes and call records without guessing the cause.

ASR and ACD for casino calls: what the metrics actually mean

How to interpret answer ratio and call duration without misdiagnosing a route.

A call was marked answered but nobody spoke: how to investigate

Evidence to collect when a connection or billed duration does not match the handset.

One-way audio on SIP calls: what support needs to investigate

A practical incident record for investigating audio without guessing from one symptom.

How much simultaneous call capacity does a casino center need?

Why agent headcount is not the same as concurrent calls and what to include in a quote request.

Team and data

Outbound calling for an iGaming retention team

Numbers, destinations and analytics for outbound operations.

Telephony for a casino VIP team

Assigned numbers, recordings and live supervisor assistance.

CRM integration with the Proton VoIP API

API access and documentation for using call data in your system.

Proton VoIP call recording: dashboard and API

Playback, downloads and recording access through an integration.

Call whispering: live supervisor assistance

How a supervisor prompts an agent without the player hearing the prompt.