Casino already has a PBX: add a SIP trunk or replace it?

When a casino already runs a PBX, “move to the cloud” is too easy an answer. The station may own support queues, manager extensions, recordings and CRM links. If the actual need is new voice destinations, replacing all that may be unnecessary.

What stays with you on a SIP trunk

A SIP trunk connects the existing PBX to the external phone network. Queues, agent workspaces and internal routing remain on your side. Check whether your system supports a provider connection, how many simultaneous calls it needs and which call details it records. A test on your system matters more than a general “SIP compatible” label.

When a cloud PBX makes sense

If you have no station or maintaining it has become difficult, discuss a cloud PBX. Proton's cloud PBX provides queues, recording and call management. For the team this changes workflows, not only connectivity. Ask to see how an agent answers, how a supervisor retrieves a recording and what happens after a shift. Confirm what is included and who configures it.

A mixed setup is possible

A cloud station can serve one team while an existing PBX serves another. Do not assume this is your best design in advance: locate the numbers, queue ownership and reporting path first. List the functions that must survive any change.

Decide using your setup

Share your PBX diagram, target markets, concurrent-call requirement and one or two important workflows. Ask for both connection options and compare cost, migration work and test-call results. Proton offers both models; the choice depends on what already works in your center.